Frequently Asked Questions

Yes! Our premium whipped shea butter will melt if it reaches a temperature above 80 degrees Fahrenheit. Here’s why: we skip all preservatives and chemicals in our whipped shea butter formula. Instead, we only use the best, 100% natural, plant-based ingredients. 

Because we do not use any preservatives, our whipped shea butters can and will melt when exposed to certain amounts of heat. Fortunately, if your whipped shea butter has melted, you only need to refrigerate it for about 30 minutes or so, and voila! 

At Butter by Q, we take a lot of pride in quality control and implement several measures to ensure a premium product. Although we are extremely meticulous about our proven process, it's almost impossible to ensure the same consistency and texture from batch to batch. 

This is because all of our natural plant-based ingredients were once living organisms. Each 100% natural ingredient we use has its own behavior pattern and DNA. 

For example, our premium plant-based oils may have more or less of a fragrance depending on when they were harvested and grown. Although precise textures can vary from one batch to the next, one thing will always be consistent— you will enjoy a soft, creamy butter that melts into your skin. 

Applying our whipped butter to your hair or body is as easy as it sounds. Just apply it to your skin, hair, and scalp. However, if you want to maximize the effectiveness of our creamy body butter, it's best to apply it to your hair or skin as soon as you leave the shower.

Or you can apply after you've cleaned your skin, after you wet your hair and scalp, and/or before bed. Doing so will ensure all of the key minerals, nutrients, and vitamins easily enter your skin at peak levels, locking in moisture and ensuring your skin is optimally protected, moisturized, and hydrated. 

Nope! We skip all perfumes, non-descript fragrances, and artificial fragrances. Instead, we harness the best, natural, plant-based aromas and nutrients that Mother Nature has to offer. We are extremely conscious and feel good about every ingredient we put into our products, so you can feel and look even better when you put them on. 

Umm..no. Scientists, researchers, and mega-size pharmaceutical companies have spent billions in research on how to do just that. While we will never claim Butter by Q cures eczema, we will stand by its effectiveness in helping to prevent and alleviate eczema breakouts. As parents of a child with eczema, we have used our formula on her for years. In fact, it's the reason we started the business.

Yes! Whether you have luscious 4C hair natural curls, 4B natural hair, or 4A natural hair, whipped shea butter is the perfect natural solution. Shea butter can help lock in moisture, reduce scalp irritation, minimize frizz, control breakage, leave your hair feeling softer, and more. Learn more about 5 stunning benefits of using whipped shea butter on your Type 4 natural hair. 

Yes! Our whipped shea butters are loaded with key nutrients and ingredients that can reverse the signs of aging. Each whipped shea butter includes premium ingredients like shea butter, mango butter, jojoba oil, and rosehip oil that work around the clock to battle crows feet, wrinkles, fine lines, and other signs of aging. Learn more about the key natural ingredients in the best anti-aging creams. 

Yes, you can use Butter by Q’s whipped shea butter to moisturize both high porosity and low porosity hair. Learn more about the best moisturizer for high vs low porosity hair. 

Absolutely! Our whipped shea butters are perfect for the hair and body. Because we use premium oils in our whipped shea butters, it can easily double as a deep conditioning hair mask. Learn more about using a shea butter hair masque. 

Just apply it to your skin…right? Well, yes and no. It's best to apply our body oils while you're standing in the shower or as soon as you hop out. Doing so will empower the oil to deeply penetrate skin layers to perform at peak levels, locking in moisture and ensuring your skin is optimally protected, moisturized, and hydrated.

As we previously mentioned, the best time to apply the body oil is right after you hop out of the shower onto damp skin. Simply apply the body oil and massage it into your skin for a few seconds. Then, use a towel to lightly tap dry, avoiding rubbing with the towel. By gently massaging, you are allowing the moisture of the oil and water to penetrate the outer layer of your skin. And this works to create a moisturizing barrier, locking the moisture in.  

Yes! Our body oils are loaded with key nutrients and ingredients that can reverse the signs of aging. Each body oil includes premium ingredients like jojoba oil and rosehip oil that work around the clock to battle crows feet, wrinkles, fine lines, and other signs of aging. 

Yes! All of Butter by Q’s ingredients are non-comedogenic. Non-comedogenic means that it is specially formulated to not cause blocked pores. 

Yes. Our premium body oil is loaded with key non-comedogenic oils and nutrients that are designed to be used on the entire body. 

At Butter by Q, we designed each of the products to be safe for those with sensitive skin, such as dermatitis or eczema. Unfortunately, castor oil isn’t suited for everyone. If you suffer from dermatitis, eczema, or other sensitive skin issues, castor oil can cause irritation.

At the same time, the fat content and thickness of castor oil may spell trouble for even those without skin issues. In fact, castor oil can clog pores (noncomedogenic) and lead to acne outbreaks, making acne even worse than before. 

Yes, our body oils include a number of powerful and helpful ingredients designed to help alleviate dry skin, itchy skin, and sensitive skin. Learn more about the natural ingredients in our body oil that may help alleviate eczema, psoriasis, rosacea, and dry skin. 

Beardruff, seborrheic dermatitis, or beard dandruff is your skin sheds faster than normal, which results in noticeable white flakes. However, our Citrus Crush Beard Oil is proven to be the perfect way to naturally fight and prevent dandruff. Read more how our bear oil and beard balm is the best natural beardruff treatment and remedy.

Butter by Q’s beard oil is loaded with premium oils, including jojoba oil, rosehip oil, apricot oil, and a proprietary blend of vitamins and plant-based essential oils. While there is no scientific evidence that our beard oil will make your beard grow, it can offer a potent source of nutrients that are critical to faster and thicker beard growth. 

Jojoba oil is the gold standard for beard oils and beard balms. It has countless properties that make it a valuable beard conditioner. In addition to facial hair, jojoba oil softens and conditions facial skin. As a non-comedogenic and non-allergenic oil, it will not cause skin irritation or block pores. Jojoba is also notorious for strengthening the hair shaft and cleaning the hair follicles, which are paramount if you want to have a long healthy beard. 

Rosehip oil will help keep your beard moisturized, soft, and dandruff-free while protecting your beard from environmental damage. Loaded with naturally occurring bioflavonoids and essential fatty acids, rosehip functions as a potent antioxidant. Rosehip oil is a natural hydrator that works to keep your skin nourished and moisturized. It can even reduce the appearance of sun damage and scars — even for the most rugged, outdoorsy, and active men. 

No, castor oil is not suitable to be used on the face, skin, and beard. According to research, castor oil can be severely irritating when exposed to the skin. 

Jojoba oil is a premium oil that doubles as a humectant, which means it works to attract moisture to the top layer of your skin, helping to keep it fresh and hydrated. Because jojoba oil has healing and anti-inflammatory properties, it's often used to alleviate and relieve itching, flaking, dryness, and other eczema-related symptoms. Jojoba oil has a healthy dose of B-complex and Vitamin E that can help repair skin and restore your youthful appearance. It also includes key minerals like copper, chromium, zinc, and the highest levels of antioxidants to leave your skin feeling and looking radiant. Unlike water-based moisturizers, jojoba oil lasts longer to provide a long-lasting layer of protection for your skin without feeling greasy.

Like jojoba oil, rosehip oil is a very exclusive, powerful, wonder oil that offers a multitude of skin benefits. It contains a power bundle of key nutrients and minerals — essential fatty acids (Omega 3 and 6), Vitamin A, F, C, carotenoids, and more — that make it a perfect combatant against eczema and dermatitis. Together, these vitamins help create a film over the surface of your skin to hold on to moisture and prevent skin dehydration. Vitamin A helps produce retinol to stimulate collagen production, which boosts the quality and resilience of your skin. Rosehip Oil is also loaded with trans-retinoic acid, a dynamic retinoid that helps your body regulate the production of new skin cells to reduce the likelihood of clogged pores. Simultaneously, the retinoids of Rosehip Oil can prevent blackheads, brighten your skin, and reduce inflammation. 

It should come as no surprise that avocado oil is extremely beneficial for the skin and hair, considering how great the food is for the body. This super oil just about does it all — thanks to a generous dose of Omega-3 fatty acids, Vitamin A, Vitamin D, Vitamin E, potassium, lecithin, and a host of other nutrients. The antioxidants and anti-inflammatory agents in avocado oil are key to helping your skin stay smooth, strong, and elastic. Avocado oil is perfect for moisturizing and nourishing skin, relieving inflammation, preventing and treating acne, expediting wound healing, treating sunburn, reducing the signs of aging, bolstering nail health, improving scalp health, and the list truly does go on!

Widely recognized as a hero ingredient, apricot oil is rich in Omega-3, Omega-6, and Omega-9 fatty acids and is a remarkable source of Vitamin A. It's packed tight with Vitamin E (an emollient), Vitamin K, and even niacin. It also features a huge mineral content including manganese, magnesium, potassium, phosphorus, and copper. Together, these miracle nutrients and vitamins work around the clock to deeply nourish the skin and penetrate surface layers for a long-lasting effect. The Vitamin A component helps cell turnover, which leads to a more youthful glow. In addition to a host of other skin repair and enhancing attributes, apricot oil offers anti-inflammatory properties and works to fight acne-causing bacteria.

Shea butter is a core ingredient in our whipped butters, balms, and other products because of its high concentration of vitamins, fatty acids, Vitamins A, E, and F, triglycerides, cetyl esters, and more. Perfect for all skin types, shea butter boasts anti-inflammatory, antioxidant, antibacterial, antifungal, and acne-prevention qualities. It can help increase collagen production, promote healthy cell regeneration, reduce the appearance of stretch marks, protect from the sun, treat dandruff, and more. Loaded with fatty acids and nutrients, shea helps repair damaged hair and reduce split ends. It can even soften the skin and fill in gaps to allow a smoother shave. In addition, shea butter can help alleviate dandruff, dermatitis, and eczema while softening the beard. 

Derived from the precious seed of the mango, mango butter is a powerful fat that simply works wonders for your skin and hair. It's loaded with fiber, Vitamin C, B6, A, E, and a host of valuable minerals, such as potassium, folate, calcium, and beta carotene. Together, these minerals work around the clock to moisturize your skin, clear blemishes, soothe the skin, and protect you from UV rays. It also helps increase collagen production, which works to slow the aging process by ridding your body of dead skin cells. The result is vibrant, glowing, naturally-toned skin with reduced wrinkles and reduced fine lines. In addition, mango butter boasts anti-inflammatory and anti-microbial properties that help those suffering from eczema and other skin conditions.

As one of nature's most precious gifts, beeswax is a remarkable humectant that means it attracts water, which helps your skin stay moisturized and hydrated. Beeswax literally shines as a natural exfoliator, working to get rid of dead skin cells. It's loaded with Vitamin A helps reduce wrinkles, bolsters wound healing, protects against UV radiation, and stimulates skin cell turnover, which helps improve your youthful appearance and glow. The very protective nature of the beeswax helps keep moisture in your skin and reduces dryness for softer, more supple skin. It also has antibacterial properties that are instrumental in keeping your skin clean and reducing the likelihood of contamination. Some studies have even shown beeswax can inhibit the growth of fungus and bacteria, helping with situations like diaper rashes.

We also choose each plant-based essential oil for the unique skin and hair benefits it offers. For instance, certain plant-based essential oils are proven to reduce itchiness, reduce the appearance of scars, alleviate dandruff, reduce signs of aging, improve skin texture, offer the skin a natural glow, increase moisture, alleviate acne, and more. We have carefully researched and purposefully infused oils for the aroma and value they add to each of our products. 

No! We only use premium 100% natural ingredients that are safe. Learn more about the hair and skin care product ingredients you should avoid. 

Yes! We a black-owned business. Learn about our unique story, including why we started the business. 

We get it — things happen. And when they do, we will do everything within our power to rectify the situation. However, due to the handcrafted, plant-based nature of our products, all sales are final. In either case, we will work closely with you to rectify the situation and ensure you enjoy the world-class experience you deserve. Visit our Refund Policy to learn more.

Each plant-based extract oil we infuse into our products is purposefully selected for dual purposes:

1. The gentle aroma helps our products smell fresh and natural.

2. Each individual plant-based extract oil we choose offers unique skin and hair-nourishing properties. We have selected each oil blend with the purpose of improving your hair and skin. 

Yes, Butter by Q does offer local pickup for customers in the McDonough, Locust Grove, Stockbridge, and Henry County area. Most customers meet us at the Publix in Locust Grove off HWY 155.

The shipping amount can vary based on the weight and destination of your product. While some vendors may offer you flat-rate shipping, our rates are quoted directly from our shipping partners.

Best of all, because Butter by Q is a preferred shipping vendor, we receive a discounted shipping rate. Unlike other vendors, we pass these savings on directly to you. Visit our Shipping Policy to learn more.